Refund and cancellation policy

Overview

This policy applies to paid research services from Net Route Base Ltd: weekly briefings, custom reports, and editorial consultations. All amounts are in GBP unless stated otherwise.

Weekly briefing subscriptions

• Single edition: Refundable before the edition is delivered. After delivery, refunds are not available because the digital report cannot be returned.
• Quarterly or annual subscription: Cancel with fourteen days written notice before the next billing period. Refunds for unused future editions are calculated pro rata minus a £45 administration fee.
• Sample editions: Redacted samples are free; no refund applies.

Custom research reports

• Deposit (50%) is refundable if you cancel before research begins.
• Once primary-source review has started, the deposit is non-refundable because staff time is allocated.
• If we fail to deliver by the agreed date without your written extension, you may cancel for a full refund of fees paid for that report.
• Factual correction rounds included in scope do not qualify for partial refunds.

Editorial consultation sessions

• Cancellation more than 48 hours before the scheduled start: full refund or free reschedule.
• Cancellation within 48 hours: 50% fee retained to cover preparation time.
• No-show without notice: full session fee retained.
• Rescheduling once at no charge if requested at least 24 hours ahead.

On-site half-day sessions (Greater London)

Travel costs included in the quoted fee are non-refundable within 72 hours of the session date. Weather or transport disruption on our side qualifies for full reschedule or refund.

Non-refundable items

• Delivered PDF briefings and final reports
• Rush fees once work has started
• Third-party data or interview costs already incurred on your behalf
• Administration fees noted above

Refund process

Email hello@net-routebase.click with your invoice number and reason. We acknowledge within two working days and process approved refunds within fourteen working days to the original payment method.

Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue. Unjustified chargebacks may affect future service eligibility.

Exceptions

If delivery failure is due to circumstances outside our reasonable control (extended outage of public Solana repositories, force majeure), we will offer reschedule or credit rather than cash refund where work can still be completed.

Contact

Net Route Base Ltd, 1024 Harrow Road, London, NW10 5NN, United Kingdom. Phone: 0208960585.