Privacy policy

1. Data controller

Net Route Base Ltd is the data controller for personal data collected through net-routebase.click and direct communications. Contact: hello@net-routebase.click, 1024 Harrow Road, London, NW10 5NN, United Kingdom.

2. Data we collect

• Contact form: name, email, message, selected service, optional topic field
• Service delivery: billing name, organisation, invoice address, payment references
• Technical data: IP address, browser type, pages viewed (if analytics cookies accepted)
• Cookie consent choice stored locally in your browser

3. How we use data

• Respond to enquiries and deliver commissioned research
• Invoice and administer subscriptions
• Improve site content when analytics cookies are accepted
• Comply with legal obligations

4. Lawful bases

We process data on the basis of contract (delivering paid services), legitimate interests (responding to enquiries and securing our site), and consent (non-essential cookies).

5. Retention

Enquiry records are kept for twenty-four months unless a client relationship continues. Invoice and tax records are retained for seven years as required by UK law. Analytics data is aggregated and deleted according to provider schedules.

6. Sharing

We use processors for email delivery, invoicing, and optional analytics. We do not sell personal data. Processors act under contract and only on our instructions.

7. International transfers

Some processors may store data outside the UK. Where transfers occur, we rely on adequacy regulations or standard contractual clauses approved for UK transfers.

8. Your rights

Under UK GDPR you may request access, correction, erasure, restriction, portability, or object to processing. You may withdraw consent for optional cookies at any time via browser settings and our cookie policy. You may lodge a complaint with the Information Commissioner's Office (ico.org.uk).

9. Security

We use access controls, encrypted connections, and limited staff access to client materials. No method of transmission is completely secure; please avoid sending sensitive credentials by email.

10. Changes

We update this policy when practices change. Material changes will be noted on this page with a revised date.

See also our cookie policy.